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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the product is defective or was damaged during shipment, please accept our apologies. We are happy to issue a refund upon receipt of the returned item to your original method of payment.
We will pay the return fee if the defect in the product is proved to be due to our fault.
If possible, please return products in their original packaging, along with your order information – found on either your original online receipt or the invoice that arrived with your package.
Exceptions / non-returnable items
SK ENC is dedicated to providing our customers with satisfaction.
If you have any concerns about our product, a missing or damaged order, or your experience, we welcome you to contact us.
If there is flaw on item, we accept returns following our return policy.
Other returns due to personal reasons such as changing colors or mis-ordering, We DO NOT accept returns.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.