Returns & Exchanges


SK ENC is dedicated to providing our customers with satisfaction.


If you have any concerns about our product, a missing or damaged order, or your experience, we welcome you to contact us. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. 

When to Expect Your Order Please allow 2-7 business days for processing of your online order. Normally we are releasing within 3 business days. 

Please note: During peak holiday times, we may need an extra business day to send your tracking information and to ship your order. 

Our Return Policy We are able to accept merchandise purchased from our website within 30 days of receipt. 

If possible, please return products in their original packaging, along with your order information – found on either your original online receipt or the invoice that arrived with your package. If the product is defective or was damaged during shipment, please accept our apologies. We are happy to issue a refund upon receipt of the returned item to your original method of payment. 

Please return it to the original packaging as much as possible. We will pay the return fee if the defect in the product is proved to be due to our fault.